FAQs
Here are some of our frequently asked questions.
If you can’t find what you’re looking for, get in touch!
We recommend reaching out at least 2 to 3 weeks before your event. For larger or fully custom orders, 4 weeks gives us the most flexibility. If your timeline is tight, contact us and we will tell you honestly what is achievable.
We respond to all enquiries within 24 hours. For urgent event timelines, WhatsApp us directly and we will prioritise your request.
Once your order is confirmed, production typically takes 2 to 3 weeks. Delivery to your venue or address in Singapore or overseas is then arranged around your event date.
Email us at swag@rocketswag.co or WhatsApp us by clicking the icon at the bottom right of the screen, or message us directly at +65 9797 1311. We are here to help.
Our standard minimum is 50 pieces per item, which keeps unit costs competitive. We can accommodate smaller quantities below 50, but the price per unit will be higher. Get in touch and we will give you an honest quote based on what you need.
Yes. Just share your logo in SVG, EPS, AI, or PDF format. If you only have a PNG or JPG, send it over and our team will work with it.
Yes. We provide unbranded and branded samples upon request (branded samples may incur a small fee).
Yes. You’ll get a digital proof for every branded item before anything is printed or packed.
We recommend reaching out at least 2 to 3 weeks before your event. For larger or fully custom orders, 4 weeks gives us the most flexibility. If your timeline is tight, contact us and we will tell you honestly what is
Changes are free until you approve the final mock-up. Once production begins, changes/cancellations may incur costs.
Yes, we work with an extensive network of suppliers and can source products beyond what’s listed on our website. Our production team is experienced with a wide range of merchandise types. While sourcing custom items may require a bit more time, we’re always happy to explore new options to meet your specific needs.
Generally 50 pieces per item, though this varies by product. Get in touch with your brief and we will work with your requirements.
Yes. We can store your branded inventory in our Singapore warehouse and dispatch on demand. This is ideal for companies that order in bulk and need ongoing fulfilment across Singapore and APAC.
No minimum. Whether you have 50 items or 5,000, we can store and manage your inventory.
Absolutely. We can insert anything from flyers to custom QR cards or physical gift cards into your kits.
Once your inventory is stored with us, you simply send us the recipient details and we pick, pack, and ship to any address across Singapore or APAC. No need to manage logistics from overseas.
Both. We handle single address deliveries as well as bulk shipments to venues, offices, or multiple recipients across the region.
Yes. We deliver to event venues, convention centres, hotels, and exhibition booths across Singapore. Just provide your venue and required delivery date.
Yes. We can ship to individual addresses across Singapore and other APAC countries including Malaysia, Australia, Philippines, and more.
We manage all logistics from our Singapore base. For multi-country orders, we coordinate each shipment separately so you have one point of contact for everything.
Pricing depends on the products selected, quantity, customisation requirements, and delivery details. The more you order, the lower the unit price. We provide a full itemised quote within 24 hours.
We accept bank transfer, major credit cards, PayNow and many others. Contact us for payment terms on larger orders.
You can adjust your order before confirming the quote at no charge. Once the order is confirmed and production begins, changes may not be possible. Reach out as soon as possible if you need to make adjustments.